BigCommerce Services

Three things. First, the plans were renamed: Standard became Core, Plus became Growth, Pro became Scale and Enterprise became Performance. Second, the GMV ceilings on the two entry plans were cut — Core allows $30,000 trailing twelve-month Inclusive GMV where Standard allowed $50,000, and Growth allows $100,000 where Plus allowed $180,000 — at unchanged prices of $39 and $105 monthly, or $29 and $79 billed annually. Third, and most significant, BigCommerce introduced an Open Payment Provider Fee of 2.0% on Core, 1.0% on Growth and 0.6% on Scale, charged on the GMV of orders processed by any payment provider not on its Embedded Payment Provider list. BigCommerce also changed the Inclusive GMV reduction factor from 3% to 10% on self-serve plans, changed Scale's overage from fixed $200,000 blocks to a continuous 0.9% above $33,333 a month, and added self-service plan upgrades and downgrades.

Only conditionally, and the condition is which provider processes the order. Since 1 June 2026, orders processed through a provider on BigCommerce's Embedded Payment Provider list carry no BigCommerce fee, and orders processed through anything else carry the Open Payment Provider Fee at 2.0%, 1.0% or 0.6% depending on plan. The embedded list includes BigCommerce Payments, PayPal and Braintree, Stripe, Adyen, Worldpay, Checkout.com, Global Payments, Klarna, Afterpay, Amazon Pay and several others, and BigCommerce reserves the right to change it, with changes applying to future orders only. The fee is attributed per order to the provider that actually processed it, so merely displaying an embedded provider at checkout does not exempt orders that another provider handles. Offline and manual payment methods, including purchase orders, are also subject to it. Performance plans on contracted terms are not.

Add four things. The subscription: $29 a month for Core on annual billing, $79 for Growth, $299 for Scale, or from $1,499 for Performance, all before tax. Your payment gateway's rate: Razorpay publishes 2% plus GST for domestic cards, UPI, net banking and wallets, and competitors are in a similar band. BigCommerce's Open Payment Provider Fee, because Razorpay, PayU, Cashfree, CCAvenue and Instamojo are not on the embedded list — so 2.0% on Core, 1.0% on Growth, 0.6% on Scale of the GMV those orders represent. And then apps, plus $30 to $100 a month for each additional storefront. On Core with Razorpay, budget roughly 4% of order value in combined fees before the subscription. That is the arithmetic that makes us tell most small Indian D2C brands to look at Shopify or WooCommerce first.

Because BigCommerce evaluates plan thresholds, overages and fees on Inclusive GMV, which is your gross order value after a reduction — and that reduction went from 3% to 10% for self-serve plans in the June 2026 update. BigCommerce states directly that the number it calculates will likely differ from what you track yourself or see in your payment provider's reports, and that the difference is expected rather than an error. Practically this means you should watch the GMV figure in your BigCommerce dashboard, not your own spreadsheet, if you are anywhere near a plan ceiling — because the dashboard number is the one that triggers an automatic upgrade on the first of the month.

Both are officially supported, and the honest answer depends on your team rather than on which is newer. Stencil is the mature themed storefront: conventional, well-documented, editable by marketing staff, and feature-complete. Catalyst is BigCommerce's modern path — Next.js and React on the GraphQL Storefront API, with the Makeswift visual builder and native Cloudflare hosting that entered open beta in 2026 with custom domains and log retention at no extra cost. Catalyst gives you composable architecture on a supported foundation rather than a bespoke headless stack you own alone, but it is still closing feature gaps against Stencil in some account-area functionality, and it needs front-end capability to maintain. If you have or will hire that capability and want the flexibility, Catalyst. If you want a store your team can run without a developer on call, Stencil.

Not as a general statement, and anyone answering yes or no without asking about your business is selling something. BigCommerce is stronger natively on B2B — customer groups, price lists, purchase-order workflows — on multi-storefront setups running off one catalogue, on large or complex catalogues, and on supported composable architecture. Shopify is stronger on ecosystem size, agency and app availability, speed to launch, and in India specifically on local support and payment integration maturity. Since June 2026 the small-store case for BigCommerce has weakened: Core's $30,000 GMV cap is low, and Indian gateways trigger the 2.0% Open Payment Provider Fee. Our practical rule is that if your requirement is B2B, multi-brand or genuinely complex, look hard at BigCommerce; if it is a straightforward D2C store in India, start with Shopify.

Yes, and we will tell you honestly whether it is worth it. A migration costs money and carries short-term SEO risk, so it only makes sense when the annual saving clearly exceeds the project cost and the disruption. The calculation depends on your GMV, your payment routing and which plan you are on: a store paying the 2.0% Core fee on all its orders has a very different case from a Scale merchant at 0.6%, and sometimes the cheaper answer is upgrading a tier or changing payment routing rather than replatforming. We run that comparison first, at no cost, and if the answer is stay we will say stay.

Feedonomics Surface is BigCommerce's self-service product feed management tool, and the basic plan is included free with every BigCommerce plan for up to 100,000 SKUs. It syncs and optimises your product data out to advertising and shopping channels — Google and Meta originally, with Microsoft Ads, TikTok and Pinterest added in 2026 — and keeps those listings accurate as your catalogue changes. It is one of the more genuinely useful things bundled into the platform, and in our experience one of the most underused, because feed quality is invisible until you compare it against what your ads are actually eligible to show. BigCommerce reports that small businesses using Surface saw roughly 24 percentage points greater year-on-year GMV growth in November 2025 than peers, which is the company's own figure and worth treating as directional rather than a guarantee.

The parent company renamed itself Commerce.com, Inc. in mid-2025, moving its Nasdaq listing from BIGC to CMRC, and now presents BigCommerce, Feedonomics and Makeswift as three products under the Commerce brand. BigCommerce remains the name of the e-commerce platform your store runs on, so day to day nothing changes for merchants — your admin, your storefront and your support channels are the same. What the rebrand signals is strategic direction: the company is positioning around AI-driven and agentic commerce, and its 2026 roadmap has emphasised B2B depth, composable storefronts and product data distribution to AI discovery surfaces. That is useful context when you are deciding whether the platform's priorities match yours over the next few years.

Typical ranges from past projects: two to three weeks for an audit, four to eight weeks for a storefront design and build, four to eight for a migration, and six to twelve for a B2B or multi-storefront implementation. Integration work varies widely with scope. What determines whether those ranges hold is how quickly we get your material — product data in a usable export, images, brand assets, copy, and access to your gateway, courier, ERP and analytics accounts — plus timely sign-off at each approval point. Projects slip waiting on content and decisions far more often than on development, which is why the scope document names who owns each input and by when.